Frequently Asked Questions
What are your rates?
It’s virtually impossible to calculate what a specific move might cost, as the fee can vary considerably by area of town and the services requested. Additionally, sometimes SeniorMoves will charge fees on an hourly basis, while other times we will package the cost of the entire job at one price. Rest assured that SeniorMoves will always outline the cost of a job through a written estimate before you are required to submit payment. Our intake specialist would love to discuss your personal situation.
Why do you call Senior Move Managers® Senior Advocates?
A Senior Advocate has more experience working with the senior population than a traditional Senior Move Manager. They generally have held an entire career working in the senior care industry and take on the role as Senior Advocate as a second career in life so that each have senior-specific training above and beyond the requirements for move management.
Can you accept payment plans?
Yes. With our services you are generally required to deposit a 30% and the balance is paid either on a monthly basis as the project progresses.
Do you provide certified Senior Move Managers®?
All of our Senior Advocates either have a certification or are working toward the certification for Senior Move Manager with the NASMM.
Do you provide other downsizing services not on the website?
Yes. Not all families need the same services. We try to help people determine their general need by grouping and listing services that most families will need. In our first consultation, we will spend time understanding the exact needs of your family and mobilizing necessary support to overcome the emotional or physical barrier.
Will I have access to my Senior Advocate via the phone or online?
Yes. Senior Advocates are directly available by phone or email to the Clients and their families.
How is SeniorMoves.org different from a regular movers services??
Moving later in life is different to other age groups because it always means downsizing and may involve multiple agencies, suppliers, estate agents, and vendors. Additionally, the physical work involved in a move usually out-paces the physical abilities of the Client requiring them to depend on others for help.
Is there is fee for our first consultation?
No. Our Initial Consultation is scheduled for 60-90 minutes and is free of charge. We will use this time the better understand the exact needs and desired of the Client and their family.
I am paying for my parent(s) to move, so who is the Client?
Our “Client” is always the moving individual. Care and concern for their best interest and desires are at the heart of our advice and actions. If a Power of Attorney is part of your families situation, we have a way to handle that too.
Can my parents downsize and still live in the same house?
Yes. In fact as many as 80% of American’s report wanting to stay in their existing home as long as possible. This is why we have developed “Senior Safe Assessments” and Contractor Management services to help families improve the safety of the family home.
Are Senior Advocates employees or contractors?
All of our Senior Advocates are full-time or part-time employees of SeniorMoves. In addition to having more control on the quality of services, this allows us to insure and bond their individual services under our policies.
Are you fully insured for liability and workers' compensation?
Yes. We carry $1,000,000 in Liability Insurance for our work on site as well as damage protection in the unlikely event that an item we pack or handle, becomes damaged. Additionally we have a $10,000 Performance Bond for the work we do perform so you can rest assured we will complete the job as advertised.
What type of backgrounds to Senior Move Managers have?
Senior Move Management professionals — Senior Move Managers® — have backgrounds in gerontology, social work, health care, nursing and psychology, others come to this industry from the corporate world of project management, technology, accounting or marketing. Senior Move Managers® require a profound commitment to connecting with older adults and a desire to perform meaningful work.
What is Senior Move Management?
Senior Move Management is the profession that assists older adults and their families with the emotional and physical aspects of relocation and/or “aging in place.”
Do you perform background checks on your employees?
Yes. All Senior Moves Advocates are screened for criminal and financial issues
What are the real benefits of using a Senior Move Manager®?
Significant expertise in resources and approaches that save money, reduce stress and produce quality results for the move process as it applies to Seniors. Customized Moving plans deliver peace of mind. NASMM members are reviewed for insurance and experience requirements prior to acceptance.
I am interested in obtaining some help with my mom's move, but we can do most of the work to save money. Can I still contact a Senior Move Manager® to do just some of the work?
Yes, SeniorMoves offers a menu of services from which you can choose and you pay accordingly. The ultimate goal of our company is to ease the stress of the move process for older adults and family members, not add to your concerns.
How long have you been providing Senior Move Management services?
We opened our doors in 2016, but our staff has a combined 75 years of experience in the industry.
Have you participated in any formal training programs?
Yes. Under the direction of our President and Principle Senior Move Manager®, Tony Siebers, our staff follows the National Association of Senior Managers prescribed eSMARRT Senior Move Management training and certification program.
Can you provide references?
Yes. References are widely available through our website as well as social media sites such as Facebook, Google Plus and Yelp. If you would like to talk to former Client, let us know. We can make those arrangements too.
Are you a member of the National Association of Senior Move Managers® (NASMM)?
Yes. We have been a proud NASMM Member since opening our doors in March 2016.
Have a question? Ask here!
NEWS & RESOURCES
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